Privacy policy

PRIVACY POLICY & COOKIE POLICY

Sivelora uses cookies on our website to improve your experience, personalize content, and optimize our services.

If you do not wish to accept cookies, you can set your browser to automatically reject them or notify you when a website attempts to store cookies. Please refer to your browser’s help section for more information.

Cookies do not misuse your data — they help us recognize your device on future visits and ensure that the website works smoothly and efficiently.

Cookies are small data files used by almost all websites, so there is no reason for concern.

When you visit our website, a banner allows you to accept or manage the use of cookies. These are used to collect information for future visits — for the benefit of both you and us.

We respect your privacy and use cookies to:

  • Analyze website traffic

  • Show relevant product recommendations

  • Measure the number of visitors

  • Ensure fast and efficient website performance

If you have any questions, you are always welcome to contact us at:
info@sivelora.com

PROCESSING OF PERSONAL DATA

This privacy policy applies to the Sivelora webshop and all related websites operated under the Sivelora brand, unless otherwise stated.

By using this website, you accept the terms of this privacy policy.

Non-personal data

We automatically collect non-personal data about the use of our website through cookies and log files.

Personal data

Personal data entered when placing an order, contacting us, or using our services is processed and stored in accordance with applicable legislation and the EU General Data Protection Regulation (GDPR).

This may include:

  • Name

  • Address

  • Email address

  • Phone number

  • Payment and order details

Purpose of collecting data

Your information is used for:

  • Customer service and communication

  • Order processing and delivery

  • Marketing (including remarketing)

  • Improving our products and services

We do not sell or share your personal data with third parties unless it is necessary to:

  • Process and deliver your order

  • Provide customer support

  • Comply with legal obligations

Data retention

We store your personal data only as long as necessary for the purposes described above.

Order information is stored in accordance with applicable accounting and bookkeeping laws.

In connection with payments, IP address, date, and time may be registered to protect against fraud and misuse of payment methods.

You may request deletion of your personal data at any time by contacting:
info@sivelora.com

Data security

Your personal data is stored and processed in accordance with current security standards.

We use systems and technologies designed to ensure that your data is not lost, destroyed, or accessed by unauthorized parties.

Third-party partners

To complete your order, necessary information may be shared with trusted partners such as:

  • Payment providers

  • Shipping and logistics partners

  • Marketing and analytics platforms

These partners process data only on our behalf and are not permitted to use it for their own purposes.

We only work with partners within the EU or in countries that ensure an adequate level of data protection.

Sivelora is the data controller for personal data collected through our website.

Your rights

You have the right to:

  • Object to the processing of your personal data

  • Request access to the data we hold about you

  • Have incorrect data corrected

  • Request deletion of your data when it is no longer necessary

If you believe your data is being processed in violation of applicable law, you have the right to lodge a complaint with the relevant supervisory authority.

Contact

For any questions regarding this policy or your data, please contact us at:
📩 info@sivelora.com

Last updated: July 2025