Returns & Exchanges

RETURNS & EXCHANGES

You have 14 days to return your order from the day you receive it.

To start a return or exchange, please contact us at:
info@sivelora.com

Please include:

  • Your full name

  • Your order number

  • A short description of your request

Our support team will guide you through the process 🤍

Return shipping

Please note that return shipping and handling costs are the customer’s responsibility.

We provide a return label for €19.95, which will be deducted from your refund.

Warranty claims

If you wish to make a warranty claim, simply send us an email at:
info@sivelora.com

To help us assist you as quickly as possible, please include:

  • Clear photos of the product

  • A short description of the issue

  • Your order number

Fast replacements

Once your exchange or claim has been approved, we process it as quickly as possible.